1. Introduction
Welcome to Proms & Beyond. These Terms & Conditions govern your use of our services, including the purchase of prom dresses, accessories, and related items from our flagship store. By engaging with our services or making a purchase, you agree to comply with these terms.
2. Store Information
- Store Address: 7 Riverside, Hemel Hempstead, HP1 1BT, United Kingdom.
- Store Hours:
- Monday: Closed
- Tuesday – Friday: 12:00 PM – 8:00 PM
- Saturday – Sunday: 9:00 AM – 6:00 PM
- Contact Email: mail@promsandbeyond.com
- Customer Service Number: +44 1442 973871
3. Appointments & Store Visits
- Customers must book an online appointment before visiting the store to ensure personalized service with a dedicated stylist.
- All customers must be accompanied by a parent or legal guardian.
- A friend may accompany the customer but can only try on dresses if their parent is also present.
- Fitting rooms, including a wheelchair-friendly changing room, are available.
4. Dress Exclusivity Policy
- Each dress purchased is exclusive to the customer’s school.
- Proms & Beyond will not sell the same dress in any colour to another student from the same school.
- All sale dresses are excluded from this policy
5. Payment Methods
- Payments can be made in-store via Card, Secure Online Payment Link, or Cash.
- A 50% deposit of the dress price is required at the time of purchase to secure the dress.
- The remaining balance must be paid before collection. Full payment is required for accessories at the time of purchase.
6. Returns & Exchanges
- Due to the custom nature of our prom dresses, all dress sales are final, and refunds or exchanges are not offered.
- Accessories such as clutch bags and jewellery purchased in-store can be returned within 14 days of purchase if they are unworn, in perfect condition, and in the original packaging.
7. Faulty Items
- Dresses are thoroughly inspected before collection. However, if a defect is found, customers must return the item to the store for an exchange of the same style and colour after verification that it has not been worn or mishandled.
- Faulty accessories must be reported within 14 days of purchase with proof of purchase for exchange.
- Items damaged due to general wear and tear or failure to follow care instructions will not be classified as faulty.
8. Alteration Services
- Proms & Beyond does not offer in-store alteration services but can provide recommendations for local tailoring services.
9. Promotions & Loyalty Rewards
- First 100 customers receive a 10% discount.
- Customers bringing a flyer receive a 10% discount.
- If a sister or friend purchases a dress from Proms & Beyond, they will receive an extra 5% discount on top of other promotions.
10. Product Availability
- Products are available while stocks last.
- Inventory is updated every 8-10 weeks, and we will do our best to accommodate requests for specific styles or colours.
- In the unlikely event a dress is not available after selection, customers will be notified immediately, and any payment made will be refunded.
11. Care Instructions
- Dresses and accessories should be kept away from lotions, perfumes, oils, and chemicals.
- Jewellery should be removed before showering or heavy exercise to prevent tarnishing.
- Accessories should be stored away from direct sunlight and extreme temperatures.
- Customers with metal allergies should take caution when wearing jewellery for extended periods, as Proms & Beyond cannot guarantee hypoallergenic properties.
- By agreeing to these terms, customers accept that any allergic reaction to jewellery is at their own risk, and refunds will not be issued.
12. Holiday Care & Travel Precautions
- Jewellery should be kept away from sun cream, after-sun lotion, chlorinated pools, and seawater.
13. Acceptance of Orders
- By selecting and purchasing a dress in-store, customers are entering into a sales agreement. Proms & Beyond reserves the right to refuse a sale under the following circumstances:
- Items are out of stock.
- Pricing or description errors in-store.
- Reason to believe the customer is involved in fraudulent or criminal activities.
- Reason to believe you are not purchasing for personal use but for commercial resale.
14. Liability
- Proms & Beyond is not responsible for:
- Any damage caused by failure to follow care instructions.
- Any allergic reactions to jewellery or clothing materials.
- Delays in the availability of items due to unforeseen supply chain issues.
15. Amendments to Terms & Conditions
- Proms & Beyond reserves the right to modify these Terms & Conditions at any time.
- Customers will be notified of any significant changes via our website or in-store notices.
By visiting our store and purchasing from Proms & Beyond, you acknowledge and accept these Terms & Conditions. For any questions or concerns, please contact us at mail@promsandbeyond.com.
